FAQ
General Questions
Do you provide bikes?
I’m afraid not. You will need to provide your own bike. Any bike can be used providing it is roadworthy. Electric bikes can be used, but the battery must be disconnected during the triathlon.
Does my time stop in transition?
Once your race begins, the clock keeps running until you finish. You’re welcome to take as much time as you need in the cycle transition area, but remember this will count towards your total race time.
Can I get changed after the swim?
You may use the leisure centre changing rooms after completing your swim. Please note that any time spent changing is included in your overall race time, as the clock continues to run.
Are there cut off times?
There are no cut off times. This applies provided the competitor continues to make reasonable progress on the course and has not stopped for a prolonged period of time.
When will I receive my race number?
You will pick up your race numbers at registration on the day of the event. Registration location will be included in your Race Day Information pack, which you will receive 7-10 days prior to the event via email.
Are there feed stations?
There is a minimum of one feed station on each lap of the run course.
Water and High5 energy drink will be available.
There is also a self-service feed station located at the finish line.
How do I know if my entry has been successful?
You will receive a confirmation email within 24 hours of entering the triathlon. If you don’t receive anything from us, this may be because the email has gone into your junk/spam folder. If you have any concerns over your entry, please email info@charitytriathlon.org.
Once you have entered an event, the following will happen:
-Your fundraising page will be created.
-You will receive an email confirming your entry with some general information and a link to your fundraising page.
-Approximately 7 to 10 days before your event, you will be emailed your competitor’s Race Day Information.
Within the Race Day Information, you will find all the information you will need to know about your event, from start times and your race number to registration details and course logistics.
What is the pool depth?
Birmingham – Shallow end 1.0, Deep end 2.0m
Caldicot – Shallow end 0.8m, Deep end 2.0m
Glasgow – Shallow end 1.0m, Deep end 1.5m
Henley – Shallow end 0.9m, Deep end 2.0m
York – Shallow end 1.2m, Deep end 2.0m
Kids Events
Can a parent stand poolside for the swim?
Unfortunately, no. The pools do not have enough space for parents to stand poolside. There are small viewing areas within the leisure centres.
Can a parent help in the cycle transition area?
Yes, one parent per child can help in the cycle transition area. You must wear the wristband given to you at registration.
Can a parent help on the cycle and run course?
We prefer parents to encourage their child from the outside of the marked course; however, if a child is struggling, a parent may join them on the course.
Is the event timed?
Yes, each child will receive an overall time. These are displayed on our website in alphabetical order. Each child is timed from the moment they start to when they cross the finish line.
Can my child use a flotation device?
Yes, children are permitted to use a flotation device; however, they must be able to swim independently, as parents are not allowed in the water.
Does my child get changed after the swim?
Most children dry off in the transition area and, if they’re not wearing a trisuit, they put their cycle gear on over the top of their swimwear. You can use the changing rooms; however, the clock doesn’t stop during this transition.
Are helmets mandatory?
Yes, helmets are compulsory for every participant.
Do I need to provide an estimated swim time for my child?
No, an estimated swim time isn’t required for the kids’ triathlon. The start list is arranged alphabetically.
Can friends start together?
Absolutely! They will need to take part in the same distance and use the same team name on the sign-up form.
My children are in different distances- can they start closer together?
Unfortunately, no. Due to the number of participants, children must start within their designated categories. Within each category, start times are arranged alphabetically unless special arrangements have already been made.
Event Registation
What time does registration open?
Registration will be open on the day of your event. Specific opening times will be sent out in your Race Day Information pack 7-10 days prior to your event via email.
Where is registration located?
Registration will be on the main arena field at all our events.
Look out for the Mornflake orange marquee, where registration will be located
What do I need for registration?
You will be asked for your individual race number, which is emailed to you 7 to 10 days before your event.
At registration, you will be given your race day envelope, which includes:
-Your race numbers
-A sticker set, which includes your bike and helmet stickers.
-A wristband with your race number on.
-Any additional content will be listed in your Race Day Information email
You will be given an information leaflet detailing how to apply all of the above.
Please note there will be a small supply of safety pins at registration for those that have not brought their own.